PRIVACY

Privacy Policy & your personal information

 

We at Southwicks Ltd are totally committed to protecting your privacy. We comply with the complex nature of Data Protection Law:

  • General Data Protection Act 2018

  • Privacy and Electronic Communications (EC Directive) Regulations 2003. 

  • The Data Protection Act 1998

  • The Freedom of Information Act 2000

  • Regulation of Investigatory Powers Act 2000

  • The Human Rights Act 1998

This privacy policy will inform you about the information we collect from you when you use this website, by doing so we are classed as a data controller and are required to tell you about the data well collect, why and how we use it as well as the rights you have over your data.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfillment of your order such as our carriers. We do not send random marketing emails to email addresses (spam) or keep mailing lists.

When you place an order with us, we ask you for details that are necessary for processing and delivering your order, as well as details that we can contact you on during the process if need be. 


The information we may hold includes:

  • Your name

  • Address

  • Phone number

  • Email address

  • Other information necessary for processing your order such as your delivery instructions.


We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you.

We will delete information or correct any inaccuracies at your request. Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.

DISCLOSURE

We may disclose your personal information if we are required by law to do so.

We also have to disclose limited information such as your name, address, telephone number(s) and email address to our hauliers / carriers to allow them to make delivery and to contact you to arrange this. You will be made aware of the haulier that is being used for your delivery. You may wish to contact them regarding their own privacy policy with regards to your information.

We have agreements in place that they will not disclose your information further and that it will be deleted once delivery has been made.

SECURITY

To protect your personal information, we take all reasonable precautions and follow industry best practises to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the UK on a secure server behind a firewall. No 3rd parties have access to your personal data unless the law allows them to do so or we have given permission as in the case of our carrier and hauliers.


We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

Email enquiries are stored/archived for three years before deletion. Records of orders placed are kept indefinitely.

7. COOKIES

What are they and how do we use them?  

Cookies are small text files that our website and sometimes emails place in your computer to ensure that your experience of our offerings is as effective as possible. They remember any options you have chosen for example and your password or particular interests. They also enable us to track visitors’ usage of our site so that we can continuously improve it. There’s nothing mysterious about them and they do not collect personal data.

Like pretty much all website owners we have always operated cookies and you have had the benefit of using them. EU regulations now require us to inform you of what they are and give you the option to prohibit them if you wish.

We’re using the word ‘cookies‘ here to include things like ‘web beacons’ and ‘Flash cookies’ which serve similar functions. ‘Your computer’ includes anything connected to the internet including laptops, office machines, tablets, mobile phones and so on.

Now, or in the future, we may use cookies in the following categories:

Necessary:   Without these our website will not function correctly.

Functional:   To us and to you. We monitor visitor activity on our website (without collecting any data on you) so that we can improve the site structure, page routing options and processing systems to help all visitors. These cookies also help us to guide you to pages likely to be of most interest to you.

Personal:  For your benefit. These cookies remember your password and other preferences and can allow you to link onwards.

Cookie Settings: can be changed on our site using the link in the side bar.

The above has been a simple introduction to cookies, what they are and why we use them. 

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time to match when our services and use of personal data evolves, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it, if necessary you may be prompted to give consent if you are happy with these changes.

We will update the date of this page each time it has been changed. This policy was last updated on: 15th December 2021.

8. QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact our Data Protection Officer at southwicksltd@gmail.com.

If you have a complaint about your information and how it is used, we would prefer if you contact us as soon as there is an issue so that this can be addressed and resolved. 

However, if you are displeased with our handling of your information, you can contact the Information Commissioner’s Office via their website: https://ico.org.uk/concerns 

9. TERMS AND CONDITIONS

Please ensure you have read and agree to our Terms and Conditions when placing an order with us.